United Parcel Service and the United States Postal Service

"We will get back to shortly."
I was words told to me via an online help desk by a combination of United Parcel Service and
the United States Postal Service. I waited two hours with my smart phone by my side.
My wife ordered a special product, and it left the factory via different warehouses. and she tracked it, but it never arrived. I had no clue what the problem was until she complained to me that her product was 7 days past the date it was to arrive at our home.
Well, I tracked the package and what happened was the package arrived in Smyrna, TN which was a UPS facility and then it was shipped to a USPS facility in Evansville, IND.
"Shipment Received, Package Acceptance Pending"
"Shipment Received, Package Acceptance Pending"
This is the United States postal Service in Evansville Ind.
Well, they sent it back to Smyrna, TN. Which is a UPS facility.
Where it is staying in their computer inventory.
I realized what happened, so I wrote them on their form mentioned above. I had planned to give them a description and an address.
"We will get back to you shortly."

I place this letter in 3 place and here are the links.